Digital Accessibility

We are committed to creating digital experiences that can be accessed, understood and used by people with a wide range of abilities and technology needs. Our websites, applications and online services are designed with accessibility and usability in mind so that customers can obtain information, explore products and complete common activities with greater ease. We recognize that people interact with digital content in different ways, and we aim to consider those differences throughout the planning, design, development and ongoing improvement of our digital platforms.

Digital accessibility is important because customers may rely on different tools and methods when using websites and applications. Some people may use screen readers, keyboard navigation, screen magnification, voice controls, alternative input devices or other assistive technologies. Others may have visual, auditory, physical, cognitive or other accessibility requirements that influence how they interact with digital content. By considering a broad range of needs, we seek to make online information and services more understandable, navigable and practical for as many users as reasonably possible.

Our accessibility approach is informed by established digital accessibility principles and recognized industry guidance. We use the Web Content Accessibility Guidelines as an important reference when reviewing applicable digital experiences, with an ongoing objective of working toward WCAG Level AA conformance. These guidelines provide a useful framework for considering areas such as content structure, keyboard operation, navigation, readability, visual presentation, alternative text, interactive controls and compatibility with assistive technologies. We consider these principles as part of continuous digital development rather than treating accessibility as a separate or isolated activity.

Accessibility requires ongoing attention because digital technology is constantly changing. Websites are updated, applications receive new features, browsers evolve and operating systems introduce different capabilities. Assistive technologies also continue to develop, meaning that the way customers access digital content can change over time. We therefore recognize the importance of regularly reviewing digital experiences and considering how updates, interface changes and new functionality may affect customers with different accessibility requirements.

Usability and accessibility are closely connected to the overall quality of an online experience. Clear navigation, logical page organization, readable information and understandable controls can benefit many different users. We aim to consider these factors when developing or improving digital interfaces so that customers can locate information, understand available options and complete tasks without unnecessary obstacles. A thoughtful approach to digital design can also make online services easier to use across different devices, screen sizes and technology environments.

We understand that accessibility can depend on the specific combination of hardware, software and assistive technology being used. The same website or application may behave differently depending on the device, browser, operating system, settings or accessibility tools involved. Because customers use a wide variety of configurations, direct feedback is particularly valuable. Real-world experiences can reveal barriers that may not always become apparent through standard development or testing procedures.

Customer feedback is an important part of our accessibility efforts. If you encounter difficulty accessing a page, feature, form, navigation element or other digital service, we encourage you to let us know. Please contact us at garmin@gmail.com and provide a description of the problem whenever possible. Information about the affected page or feature, what occurred when you attempted to use it and the task you were trying to complete can help us better understand the situation and determine what additional review may be appropriate.

Technical information can also assist with investigating an accessibility concern. If available, customers may provide details about the device, browser, operating system or assistive technology involved. For example, knowing whether an issue occurred on a mobile device, desktop computer, particular browser or screen reader may provide useful context. Customers do not need to share information that is unrelated to the accessibility concern, and sensitive or confidential information should not be included unless specifically required through an appropriate secure process.

We recognize that accessibility barriers can take many forms. A customer may encounter difficulty navigating with a keyboard, identifying interactive elements, understanding page structure, reading certain content, completing an online form or using a particular function with assistive technology. Other issues may involve visual presentation, text clarity, controls, links, menus or mobile interactions. We welcome reports covering any aspect of the digital experience because individual observations can help identify areas that deserve further attention.

Accessibility considerations also apply to mobile and responsive experiences. Customers may access online services from phones, tablets, computers and other connected devices, each with different screen sizes and interaction methods. An interface that works well in one environment may present different challenges in another. We therefore recognize the importance of considering responsive layouts, touch interactions, navigation structures and content presentation when reviewing the accessibility of digital services.

Some online experiences may also include components or services supplied by external providers. In these situations, certain accessibility characteristics may depend on technology that is not directly controlled by us. If a customer encounters an issue involving an external component, providing information about the specific feature can help clarify the circumstances. We can then better understand whether the issue relates to the surrounding website, the external service or the interaction between different technologies.

Accessibility is considered alongside other important elements of digital quality, including clarity, performance, security, usability and consistency. We believe an accessible digital experience should make it easier for customers to obtain information and interact with available services without creating unnecessary barriers. Designing with a wider range of users in mind can also encourage clearer content, more intuitive navigation and more effective digital communication.

Our efforts continue as digital platforms develop. New features, design changes and technical updates can introduce new opportunities as well as potential accessibility challenges. We aim to consider accessibility when making meaningful changes to our websites and applications and to review customer feedback when determining where further improvements may be useful. Continuous evaluation allows us to respond to changing technology and better understand how customers interact with our digital services.

We also recognize the importance of making support available when a customer encounters a digital barrier. If a feature cannot be accessed as expected, customers should have a clear way to communicate the problem and request assistance. We aim to review accessibility-related inquiries respectfully and carefully, using the information provided to understand the circumstances and identify practical next steps where possible.

Our approach is based on continuous improvement rather than a claim that every digital experience will be perfect for every user in every situation. Different combinations of devices, browsers, operating systems and assistive technologies can create circumstances that are difficult to anticipate. For this reason, ongoing testing, review and customer communication remain valuable parts of our accessibility efforts.

We encourage customers to share suggestions as well as specific accessibility problems. Feedback about navigation, page organization, text presentation, interactive controls, forms, mobile experiences and compatibility with assistive technologies can provide useful insight. Customer experiences help us better understand how our digital services function in real-world situations and may identify opportunities to improve both accessibility and general usability.

For accessibility questions, concerns or feedback regarding our websites, applications or other digital services, please contact us at garmin@gmail.com. When possible, please describe the affected feature, explain what difficulty occurred and include relevant technical information such as the device, browser or assistive technology being used. Providing these details can help us review the matter more effectively while avoiding unnecessary requests for additional information.

We remain committed to improving the accessibility, clarity and usability of our digital services over time. Through thoughtful design, recognized accessibility practices, continued evaluation, customer feedback and ongoing technical development, we aim to provide digital experiences that can be used by people with different abilities and technology requirements. Our goal is to make online information and services easier to access, understand and navigate while continuing to identify practical opportunities for improvement as technology and customer needs evolve.