Security

Protecting information and maintaining dependable digital systems are important parts of our ongoing business responsibilities. We recognize that customers rely on products, applications, websites, accounts and connected services to manage information and complete everyday activities. Our approach to security is designed to address potential risks through a combination of technical safeguards, operational procedures, access controls and organizational practices. While no connected environment can eliminate every possible security threat, we continually review our systems and processes to identify opportunities for improvement as technology, vulnerabilities and security conditions evolve.

Information security involves cooperation across multiple areas of the organization. Teams responsible for software, product development, infrastructure, operations and customer support work together to identify potential concerns and support the confidentiality, integrity and availability of systems and services. Security specialists may review reported issues, assess potential weaknesses and coordinate appropriate responses when a concern is identified. Maintaining current systems is also an important part of security management, and applicable software updates, firmware improvements, security patches and maintenance activities may be used to address known issues and support reliable operation.

Keeping products and software up to date can contribute to a safer and more dependable experience. For eligible consumer products, security updates may be provided for a specified period beginning when the applicable product becomes available for sale. Our general practice is to provide updates addressing confirmed security vulnerabilities for at least two years following the initial sale of an eligible product. Actual update availability can vary according to product characteristics, software environments, technical conditions and other relevant factors. Customers are encouraged to install available updates when appropriate because current software may include security improvements as well as other reliability and functionality enhancements.

Security also benefits from information shared by customers, researchers and other members of the technology community. We welcome responsible reports concerning possible weaknesses affecting products, websites, applications or connected services. Individuals who identify a potential vulnerability can provide valuable information that may help our teams investigate an issue and determine whether additional action is necessary. Early notification can allow potential concerns to be evaluated more promptly and can contribute to efforts designed to reduce unnecessary exposure.

When submitting a security report, please provide a clear description of the suspected issue and identify the relevant product, application, website or service. Details explaining how the issue occurs can be particularly useful. Where possible, please include steps that may allow the behavior to be reproduced, along with relevant technical information. A valid email address can also be helpful if our team needs to request clarification or additional information during the review process. Providing accurate and focused details can make the investigation more efficient.

Security research should be performed responsibly and only within appropriate boundaries. Individuals should not intentionally access information, accounts or systems without authorization. Testing should be limited to environments for which permission has been provided, and researchers should avoid actions that could interrupt services, affect other customers, modify information, damage systems or expose confidential data. Responsible testing allows potential weaknesses to be examined while reducing unnecessary effects on normal operations and other users.

When a potential vulnerability involves personal information or other sensitive material, researchers and customers should limit their access to what is reasonably necessary to demonstrate the concern. Sensitive information should not be retained, copied or shared unnecessarily. If information is encountered unintentionally during legitimate security research, it should be handled carefully and reported through an appropriate channel. Responsible disclosure can help security teams investigate potential problems while protecting customer privacy and system availability.

Security reports may be submitted to garmin@gmail.com. We aim to review reports within a reasonable period and may communicate with the individual who submitted the information if additional details are needed. The time required to evaluate a security concern can vary depending on the nature of the issue, technical complexity, affected systems or products, available reproduction information and the need for further investigation. Some reports may be resolved relatively quickly, while more complex matters may require additional analysis and coordination.

Depending on the circumstances, security concerns may be addressed through software updates, firmware releases, configuration changes, monitoring improvements, access-control adjustments, mitigation measures or other technical and operational actions. Further investigation may also determine that a reported behavior does not constitute a security vulnerability or that the existing controls are appropriate for the circumstances. Each report is considered based on the information available and the specific characteristics of the situation.

Protecting information also requires attention to privacy and data-management practices. Depending on the products and services being used, customers may have information associated with their accounts, registered devices or applications. Where applicable, customers may have rights or options concerning access to certain personal information, obtaining available copies or requesting deletion, subject to applicable laws, identity verification requirements and other relevant limitations. Verification procedures may be necessary to help prevent unauthorized individuals from obtaining information or making changes on behalf of another customer.

Customers who experience a security or technical concern with a product, application or service can also contact customer support. Depending on the circumstances, support personnel may provide troubleshooting information, explain available maintenance procedures or provide guidance concerning software and firmware updates. Maintaining supported products and applications with current software can contribute to system reliability and may help address known technical or security issues.

Our security practices are based on multiple layers of protection rather than dependence on a single measure. Technical controls, access management, monitoring, system maintenance, employee responsibilities and operational procedures can work together to reduce potential security exposure. These practices may be reviewed and adjusted as new technologies emerge, vulnerabilities are discovered, attack methods change and security expectations develop.

Access management is another important part of protecting information. Appropriate controls can help limit access to systems and information according to operational requirements. Regular maintenance and review of access arrangements can also support responsible management of digital environments. Security is therefore considered across different stages of system operation rather than only after a potential incident has occurred.

Third-party providers may also be involved in certain products or services. External organizations can provide hosting, technical infrastructure, software, logistics or other business functions that may involve limited processing or access to information. The specific handling of personal information in these circumstances depends on the applicable service and related privacy requirements. Customers should review relevant privacy notices and policies for additional information about how personal information may be collected, used, transferred, retained or shared.

Customers can take practical steps to protect their own accounts and connected devices. Using strong and unique passwords, keeping applications and operating systems current, protecting account credentials and remaining cautious about unexpected communications can help reduce the possibility of unauthorized access. Customers should not share passwords or authentication information with others and should exercise additional care when accessing accounts from shared, public or unfamiliar devices.

If you believe that an account, device or personal information may have been compromised, please contact us at garmin@gmail.com as soon as reasonably possible. A description of what occurred, when the suspected incident was noticed and which product or service may be involved can help our team understand the circumstances. Customers should avoid sending unnecessary confidential information when initially reporting an incident and should follow any secure instructions provided for additional verification or investigation.

Security is a continuous process because the digital environment is constantly changing. New software, connected devices, cloud services and digital features can create new opportunities while also introducing different types of security considerations. We therefore continue to review products, applications, infrastructure and operational procedures as part of our broader effort to maintain dependable systems and reduce potential risks.

Information from the security community is an important part of this continuing process. Responsible researchers can identify technical behaviors that may not otherwise be immediately visible through standard operational monitoring or testing. We appreciate reports that are communicated clearly and responsibly because they can provide useful information for further evaluation and may help identify areas where additional safeguards or improvements should be considered.

We also recognize that security and privacy are connected with the overall customer experience. Customers need confidence that reasonable measures are being taken to protect information and maintain dependable services. Our ongoing efforts therefore include technical development, system maintenance, operational review, responsible vulnerability handling and continued attention to emerging security practices.

For questions concerning information security, suspected vulnerabilities, security incidents or related concerns, please contact us at garmin@gmail.com. Please include relevant details that can help explain the situation while avoiding unnecessary confidential information. We will review the information provided and make reasonable efforts to determine the appropriate next steps. Through continued monitoring, responsible reporting, technical maintenance and ongoing improvement, we remain focused on strengthening the security of the systems, products and digital services that customers rely on.